- NEW PASSWORD:
1. Go to the following web page:
*Note: The site is best viewed in either Microsoft Edge or Google Chrome.
2. Click on (+) Generate new Password:
Enter your Username. Then press SUBMIT.
*Note: If you cannot remember your Username, you can look it up the last option on this screen. Just enter your First Name and Family Name. Alternatively, please contact either Support Team or [email protected] or AG group [email protected].
3. Next step, please check your email account. You should receive an email from our system, eg. below.
*Note: If you haven't received the email, please also check Spam and Deleted items folders in case the email was automatically filed in these locations. If you still cannot find the email, please contact our Support Team [email protected].
4. Follow the instructions as stated in the email. Once logged in, you will be prompted to create a new own Personal password. This is the password you will use to log into the Client Portal so pls make a note of it.