Oracle Support Page (Marlow)

General 15

• Are there any keyboard shortcuts in Oracle?
• How do I export reports to Excel in the correct format?
• How do I switch my Oracle account to a different group?
• How to setup my PC for accessing Oracle from home?
• Who do I contact when I need IT / Oracle Support?

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New Applicant Entry - Guidelines 14

• What steps to follow before creating a new applicant entry in the system?
• How do I proceed in case the seaman's file is 'encrypted'?
• What details (personal) are mandatory to enter in order to create an applicant entry?
• What documentation is required for each rank?
• How can I create a document entry in seaman's file

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Crew Change Screen 6

• What do the colours & symbols in the crew change screen mean?
• How do I filter the crew change planning screen?
• How do I create a new crew change cover form?
• What are the parameters for the 'seafarer vaccination status' field in Oracle and Client Portal?
• What are the Oracle entries for each type of Covid Vaccination?

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Vacancies 9

• How do I find / search for crew changes vacancies (report)?
• How can I find crew based on their experience?
• How do I propose a candidate for a specific vacancy?
• How can I check if the candidates experience & sea service meets company / owner's requirements?
• How can I see the crew change planning?

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Reports 3

• How do I find seafarer records where the height / weight info is missing?
• How do I find seafarers whose BMI exceeds company requirements?
• How can I search & find crew that are recommended for promotion?

Document Management 9

• Can I see what documents are required for a specific seafarer / assignment?
• How to I automatically update the seafarers documents?
• How does the system does not know if the vessel is manned correctly?
• How do I generate a summary of documents and licenses for a specific seafarer?
• How do I enter remarks for each document via the Follow up screen?

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Contract Related 10

• How can I make the contract (SEA) available to the client via the Client Portal?
• How do I arrange for client documents & forms to be issued with the SEA / Contract?
• What do the colours mean in the Wage Scale screen?
• What do the colours mean in the Financial Offer screen?
• How to issue and upload contract documents in Oracle?

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Crew Change Costs 7

• What do I enter in the Financial Info tab (Cost Allocation)
• How do I check the costs of the planned crew change?
• How do I ask request a cost quotation from the port agents for my crew change?
• 'Paid By' Codes - Who pays and Why?
• How can I compare costs between agents?

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Flights / Travel 24

• How do I check the status of all active flight booking requests?
• How do I request a new flight?
• How do I cancel part of the routing? (Flights / Travel)
• What options are available after receiving the PTA?
• How do I print the flight request?

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Working Clothes 1

• How do I record which working clothes were issued to the seafarer before joining?

Loans 1

• How do I request a loan for the seafarer as per his request?

Training Matrix 2

• Training Matrix Compliance report / Oracle report
• How can I check which Marlow / Client Matrix Courses have been completed or need to be taken?

Tests (CES / Marlins) 1

• Where do I find the CES results of a seafarer? How do I enter CES test results?

Training Needs 1

• How to view, register, follow up & close Training Needs?

Change of vessel details 2

• How do I reissue contracts (SEA's) when the Managing Owner has changed?
• How do I know which contract scans are missing? How do I follow this up?

Sign on / Sign off 2

• How do I modify / correct SIGN ON or SIGN OFF details?
• How do I Sign On UKR seafarers on vessels calling RUS Ports?

Wages / Payments / Cash etc 2

• How do I submit a Cash to Master (CTM) request?
• No longer allowed to give OSCK Wages for ABCK on ITF vsls

De-Briefing 4

• How do I add a seafarer on status 2 or 5, after the de-briefing?
• What is a debriefing and how do I record it in the seafarers file?
• How do I update the seafarer's availability?
• How do I remove a seafarer from standby pool?

Sign Off Procedure 1

• I cannot sign off the seafarer due to a problem with the dates. How do I fix that?

Update Vessel Details / Characteristics 10

• How do I change the vessel's name/date (if wrongly entered)?
• How do I create a new vessel entry in Oracle? How do I enter a vessel in Oracle? Who can enter what information in each tab.
• How do I reverse / undo changes to the vessel name?
• How do I enter Scrubber & BWM system information?
• How do I view the crew list and vessel details?

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Line Up 1

• What do the colours mean in the Line Up screen?

Position Management 2

• What do the colours mean in the Create Positions screen?
• Change of Union, change of position scenario by Xenia

Inspections 1

• How can I request a Crew / Vessel Inspection?

Schedule screen 3

• What are the entries for vessel movements in GOA & Nigeria-Benin?
• Where can I enter Covid-19 Vaccinations done on board / at port?
• How can I see the vessels position, location, route, status and other information on a map? (ATLAS)

Customer Requirements 2

• Customer Requirements - Screen Modifications
• Guide to Customer Requirements module

General 0

New Entries 2

• How do I create a New Company?
• How do I create a New Person?

Edit Entries 2

• How can I edit Company Details?
• How can I edit Person Details?

Searching for entries 2

• How do I search for a Company?
• How do I search for Person?

Approval Process / Pending Lists / Business Sectors 7

• Where can I see my Pending Entries before approval?
• How can I find Amendments for Company Users?
• Who can approve my entry / updates?
• How do I approve an amendment?
• How to add a New Business Sector when there is no insert button?

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Relationships 2

• How do I add a Relationship?
• How do I remove a Relationship?

SEA Auto Visible to Client Portal 1

• How to enable automatic tick of the 'visible to client' check box?

Upload or removal of a photo / company's logo in Conn. Parties 1

• How can I upload/remove both a photo of an employee or company's logo in Conn. Parties?

GDPR Passwords 1

• How to look up the current / previous GDPR password for a company?

Login / Access 1

• How do I create a free Microsoft account to access SharePoint? (none Marlowgroup users)

Proposals 2

• How do I create a proposal for my seafarer? (Crewing Group)
• What is UKR Crew Living Abroad Form and how can I generate this form?

Seafarer Employment Agreements 2

• How do I create a new Seafarer Employment Agreement?
• How is the place of engagement determined when issuing the contract (SEA)?

Client Portal 3

• How to login to Client Portal?
• How to reset my password?
• What steps should I follow if logging in with a newly received password is unsuccessful?

Login & Accounts 2

• What is Argo?
• How can I open and login to Argo?

Resources 1

• How do I access forms, circulars, agency certificates, CBA's, contract information, training resources and other useful information via Marlow Resources?

ATLAS 6

• What is ATLAS?
• Vessel information - Search and Filtering Options (ATLAS)
• Explanation of symbols and icons (ATLAS)
• How can I see Risk / Danger Areas? (ATLAS)
• What is Predictive Route and how can I see it? (ATLAS)

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